Zanda - Notice history

All systems operational

Operational

AU/Global - Clinic App - Operational

99.97% uptime
Feb 2025 · 100.0%Mar · 99.90%Apr · 100.0%

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Feb 2025
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Apr 2025

AU/Global - Client Portal - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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AU - Communications - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
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Operational

US - Clinic App - Operational

99.97% uptime
Feb 2025 · 100.0%Mar · 99.90%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

US - Client Portal - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
Operational

UK - Clinic App - Operational

99.97% uptime
Feb 2025 · 100.0%Mar · 99.90%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

UK - Client Portal - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Notice history

View current status

Apr 2025

Issues Sending Emails
Resolved5 hours 43 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently experiencing issues with email sending due to a problem with our messaging host. This may affect confirmations, reminders, and other email-based communications.

    Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as we have them.

    Thank you!

We are currently experiencing an issue with PDF generation for all reports, which is impacting all users.
Resolved1 hour 20 minutes
  • ResolvedUTC

    This incident has been resolved. Apologies for any inconvenience this has caused

  • IdentifiedUTC

    Our team has determined the underlying cause of the issue and will be deploying the necessary fix shortly.

APR3
Scheduled Invoices Maintenance, 4:00 PM UTC
CompletedMaintenance21 minutes
  • Completed03 April, 2025 at 4:21 PMUTC

    We are pleased to report that the maintenance has completed 45-minutes ahead of schedule!

    Some users may have encountered that their Calendar did not load as expected - this was an unexpected yet temporary issue caused by the maintenance. Please refresh and try again, or reach out to support@zandahealth.com. We apologise for any inconvenience caused.

  • In progress03 April, 2025 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned03 April, 2025 at 4:00 PMUTC

    We will be performing some database maintenance at the time stated above. During this time, you will not be able to read, edit nor create patient invoices inside your Zanda account. Your associated Client Portal will also be unable to create invoices on your behalf, but the appointments should still be created.

    The expected duration is 60 minutes, and we will post updates here as we proceed.

    Thank you for your understanding; it's important that we apply improvements, and some of them can't be done whilst invoicing data is being accessed.

    We sincerely apologise for any inconvenience this may cause.

    Updates will be posted here whilst it's underway

Mar 2025

US and UK - Email and SMS messages PENDING and do not send
Resolved4 hours 37 minutes
  • ResolvedUTC

    This incident has been resolved. All pending messages should now be sent as expected.

  • InvestigatingUTC

    We are currently investigating an incident with Email and SMS messages staying in Pending status.

UK: Emails and SMS messages not sending from the system and showing errors
Resolved36 minutes
  • ResolvedUTC

    This issue has been resolved.

  • InvestigatingUTC

    We are aware of an ongoing incident where users hosted at uk.zandahealth.com are being shown a "This email address/mobile number is invalid or missing. Please update the details and try again." when trying to send messages to clients in-app.

    This is being investigated urgently at the highest priority and we apologise for the inconvience caused.

Emails and SMS messages not sending from the system and showing errors
Resolved
  • UpdateUTC

    This issue has been resolved and client messaging should be back up and running as normal. Thank you for your patience.

  • ResolvedUTC

    Issue resolved!

Users unable to save letters and export
Resolved11 hours 51 minutes
  • UpdateUTC

    This issue has been resolved.

  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC

    This incident has been resolved. We appreciate your patience and apologise for the inconvience caused during this time.

  • IdentifiedUTC

    The aforementioned fix provided for this issue was reverted back due to unforseen complications.

    We are continuing to work on a fix for this incident and apologise for the inconvience caused during this time.

  • ResolvedUTC

    This issue has been resolved and Letters can now be saved and sent as expected.

  • InvestigatingUTC
    We are currently investigating this incident.

Feb 2025

System slowness
Resolved1 hour 7 minutes
  • ResolvedUTC

    This incident has been resolved and the system should be running as expected again.

    We are closely monitoring the system status for any further issues and investigating the root cause of the issue internally.

  • InvestigatingUTC

    We are aware of reports of system slowness in the main application. We are currently investigating this as a priority.

Appointments list in client profiles generating internal error
Resolved

  • We are aware of a bug where the Appointments list for many clients is not loading correctly and shows an internal error. This is being worked on by the development team being looked into as a high priority.

    In the meantime, you can check your appointments using the reports under Reports > Client > Appointments or Reports > Activity, or by running a data export for a specific client to download their appointments list to an Excel file. You can also check under Billing > Invoices for a specific client to get a rough appointment list for them as well.

    UTC

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