Zanda - Users unable to save letters and export – Incident details

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Users unable to save letters and export

Resolved11 hours 51 minutes

Affected

AU/Global Infrastructure

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

AU/Global - Clinic App

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

US Infrastructure

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

US - Clinic App

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

UK Infrastructure

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

UK - Clinic App

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

  • UpdateUTC

    This issue has been resolved.

  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC

    This incident has been resolved. We appreciate your patience and apologise for the inconvience caused during this time.

  • IdentifiedUTC

    The aforementioned fix provided for this issue was reverted back due to unforseen complications.

    We are continuing to work on a fix for this incident and apologise for the inconvience caused during this time.

  • ResolvedUTC

    This issue has been resolved and Letters can now be saved and sent as expected.

  • InvestigatingUTC
    We are currently investigating this incident.