Zanda - UK: Emails and SMS messages not sending from the system and showing errors – Incident details

All systems operational

UK: Emails and SMS messages not sending from the system and showing errors

Resolved
Operational
Started over 1 year agoLasted 36 minutes

Affected

UK Infrastructure

Degraded performance from 10:34 AM to 11:10 AM

UK - Clinic App

Degraded performance from 10:34 AM to 11:10 AM

Updates
  • Resolved
    UTC
    Resolved

    This issue has been resolved.

  • Investigating
    UTC
    Investigating

    We are aware of an ongoing incident where users hosted at uk.zandahealth.com are being shown a "This email address/mobile number is invalid or missing. Please update the details and try again." when trying to send messages to clients in-app.

    This is being investigated urgently at the highest priority and we apologise for the inconvience caused.