Zanda - Notice history

All systems operational

Operational

AU/Global - Clinic App - Operational

100% - uptime
Aug 2025 · 99.97%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

AU/Global - Client Portal - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

AU - Communications - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
Operational

US - Clinic App - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

US - Client Portal - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
Operational

UK - Clinic App - Operational

100% - uptime
Aug 2025 · 99.92%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

UK - Client Portal - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Calendar - Issues with Appointments, Invoices, and Payments
  • Resolved
    UTC
    Resolved

    The earlier issue affecting appointments, invoices, and payments has now been resolved.

    Users should once again be able to:

    • Add and manage appointments normally

    • View and send invoices

    • Add items and payment information without issue

    Our engineering team has confirmed that all affected systems are functioning as expected.

    If you continue to experience any unusual behaviour, please refresh your browser and try again, or contact our support team so we can assist further.

    Thank you for your patience while this was being fixed.

  • Investigating
    UTC
    Investigating

    We’re currently investigating a system issue affecting several areas in Zanda, including:

    • Booking new appointments

    • Sending invoices or viewing invoice details

    • Adding payment information

    Our engineering team is actively looking into this as a priority. We’ll provide an update as soon as more information becomes available.

    We sincerely apologise for the disruption and appreciate your patience while we work to restore full functionality.

Zoom Telehealth Connectivity Issues
  • Update
    UTC
    Update

    We’re pleased to confirm that the earlier connectivity issues affecting Zoom Telehealth sessions within Zanda have now been fully resolved.

    The issue was caused by a temporary Amazon Web Services (AWS) outage impacting Zoom’s infrastructure. AWS has confirmed full service restoration, and all telehealth functions in Zanda are now operating normally.

    Thank you for your patience while this was being resolved.

  • Resolved
    UTC
    Resolved

    The earlier connectivity issues affecting Zoom Telehealth sessions due to the Amazon Web Services (AWS) outage have now been mostly resolved. Users should now be able to start and join Zoom Telehealth sessions from within Zanda as normal.

    We’ll continue to monitor the situation. Thank you for your patience and understanding.

  • Monitoring
    UTC
    Monitoring

    We’re aware that some users may be experiencing issues when starting Zoom Telehealth sessions from within Zanda. This is due to a widespread Amazon Web Services (AWS) outage currently impacting Zoom’s infrastructure. As this is an external issue, it may cause intermittent failures when launching or joining telehealth sessions.

    We’re actively monitoring the situation and will update you once Zoom confirms service restoration. You can monitor Zoom’s progress and updates directly via their status page here as well: https://status.zoom.us.

    Thank you for your patience and understanding.

Performance Degradation – System Slowness
  • Resolved
    UTC
    Resolved

    We have confirmed the issue has been resolved and the system is up and running again as expected for all users.

    If you are still experiencing any issues, please try logging out and back in to the platform, or get in touch with our support team for further assistance.

  • Monitoring
    UTC
    Monitoring

    System performance seems to have stabilised and users should be able to access the platform again as normal, however we are still keeping a close eye on this, and will continue monitoring this throughout the rest of the day.

  • Investigating
    UTC
    Investigating

    We’re seeing slower-than-usual response times and intermittent performance issues affecting the site and users' ability to access the app.
    Our team is actively investigating and working on improvements as a high priority.

Performance Degradation – System Slowness (AU)
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We’ve implemented several changes that are improving overall platform stability, and users should start to see gradual performance improvements still with some minor delays.

    Clearing your browser cache may also help in some cases (see: https://support.zandahealth.com/clearing-your-cache-cookies-and-history).

    We’ll share another update once the underlying issue has been fully addressed. Thanks for your continued patience.

  • Update
    UTC
    Update

    There are no significant changes to report at this stage, but our team is continuing to work on the issue with priority.
    We’re monitoring the situation closely and will provide updates as more information becomes available.

  • Investigating
    UTC
    Investigating

    We’re seeing slower-than-usual response times and intermittent performance issues affecting the system.
    Our team is actively investigating and working to resolve the issue.

    We will share updates as they become available or when the system is back up and running as normal.

Sep 2025

No notices reported this month

Aug 2025

BizzyAI: Scribe showing an error when trying to transcribe a session
  • Resolved
    UTC
    Resolved

    RESOLVED

    The issue affecting BizzyAI: Scribe has now been resolved as of 12:15PM AEST. The feature is now operating normally and you should be able to transcribe sessions without producing an error.

    Thanks again for your patience throughout.

  • Investigating
    UTC
    Investigating
    We are currently aware of an issue preventing users from being able to transcribe sessions with the BizzyAI: Scribe tool showing an error. Our team is looking into this as a high priority, and we hope to have this resolved soon. Thank you for your patience in the meantime. We will post further updates here to let users know when this is resolved or when there's a significant update on our progress.

Aug 2025 to Oct 2025

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