Zanda - Notice history

All systems operational

Operational

AU/Global - Clinic App - Operational

100% - uptime
May 2025 · 99.93%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

AU/Global - Client Portal - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

AU - Communications - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025
Operational

US - Clinic App - Operational

100% - uptime
May 2025 · 99.98%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

US - Client Portal - Operational

100% - uptime
May 2025 · 99.98%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025
Operational

UK - Clinic App - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

UK - Client Portal - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Notice history

Jul 2025

Multiple support emails going out to customers
  • Resolved
    UTC
    Resolved

    We identified an issue where a large number of customers received repeated copies of our support survey email titled “Was our support spot on—or not?”. In some cases, the message was sent dozens or even hundreds of times within a short period.

    This was caused by a recent internal workflow update, which unintentionally triggered survey emails for previously excluded support conversations. Although this appeared similar to a past issue, the root cause was different. We addressed the previous incident at the time, and this new event occurred due to an unrelated change.

    There was no data or security risk involved. The issue was limited to email volume and has now been resolved. All affected workflows have been disabled, and we’re reviewing our processes to prevent this from happening again.

    We’re sorry for the disruption and appreciate your patience.

  • Investigating
    UTC
    Investigating
    We have received reports of multiple support emails being sent to Zanda users. Our team is currently investigating the issue, and we will provide further updates as soon as more information becomes available. The emails should have stopped now. But if users continue to receive them, please reach out to the team via email at support@zandahealth.com
Scheduled System Maintenance on my.zandahealth.com - July 26 - July 27 (overnight)
  • Update
    26 July, 2025 at 11:14 PMUTC
    Update
    26 July, 2025 at 11:14 PMUTC

    Maintenance on Zanda AU Infrastructure was completed successfully at 4.02am. Thanks for your patience with this.

    If you do you have any issues logging in, please clear cache and try again.

  • Completed
    26 July, 2025 at 6:01 PMUTC
    Completed
    26 July, 2025 at 6:01 PMUTC

    The maintenance has been completed at 4.04am AEDT.

    Should you have any issues with logging in, please clear cache and try again

  • Update
    26 July, 2025 at 4:21 PMUTC
    Update
    26 July, 2025 at 4:21 PMUTC

    Maintenance is in progress.

  • In progress
    26 July, 2025 at 12:00 PMUTC
    In progress
    26 July, 2025 at 12:00 PMUTC

    Start Time: Saturday, 26 July 2025 – 10:00 PM AEST
    End Time: Sunday, 27 July 2025 – 06:00 AM AEST
    Status: Scheduled
    Affected Service: my.zandahealth.com (Australia, New Zealand, and Asia regions only)

    As part of our ongoing efforts to enhance the performance, reliability, and scalability of Zanda, we will be performing a scheduled upgrade to a more modern database platform.

    During this maintenance window, users accessing my.zandahealth.com will experience temporary unavailability of the platform. This includes login, appointment scheduling, client portal, and other in-app features.

    Please note:

    🕒 Local Time Reference:

    • Perth: Sat, 26 July 8:00 PM – Sun, 27 July 4:00 AM

    • Adelaide / Darwin: Sat, 26 July 9:30 PM – Sun, 27 July 5:30 AM

    • Melbourne / Sydney / Brisbane: Sat, 26 July 10:00 PM – Sun, 27 July 6:00 AM

    • Auckland: Sun, 27 July 12:00 AM – Sun, 27 July 8:00 AM

    We appreciate your understanding and patience during this upgrade.
    For assistance, please contact support@zandahealth.com.

Issues sending emails.
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Email sending should be working as expected again!

  • Investigating
    UTC
    Investigating

    We are currently experiencing issues with email sending due to a problem with our messaging host. This may affect confirmations, reminders, and other email-based communications.

    Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as we have them.

Jun 2025

Users unable to change in their linked Zanda accounts
  • Resolved
    UTC
    Resolved
    The issue affecting changing to linked Zanda profiles has now been resolved. All systems are operating normally. Thanks again for your patience throughout.
  • Update
    UTC
    Update

    We have prepared the fix and it will be published shortly. Thank you for your patience.

  • Identified
    UTC
    Identified

    We’re aware if an issue with users not being able to change in their linked Zanda accounts.

    Our team is investigating and working to restore full service as quickly as possible.

    Thank you for your patience and understanding.

Some Medicare and DVA (AU) claims trigger an error message "Invalid string: the minimum length must be at least 8 (got only xx)."
  • Resolved
    UTC
    Resolved
    **RESOLVED:** Medicare and DVA Claiming Issue "Invalid string: the minimum length must be at least 8 (got only 0)". This incident has been resolved as of 3:25PM, AEST. All claiming is operating normally. Thanks again for your patience throughout.
  • Update
    UTC
    Update

    Our team has identified the cause of the issue and what changes need to be made to resolve the issue, and are working to get those changes out as soon as possible. Thank you everyone for your patience.

  • Update
    UTC
    Update

    Title: Update – Medicare & DVA Claiming Issues

    There are no significant changes to report at this stage, but our team is continuing to work on the issue with high priority.

    We’re monitoring the situation closely and will provide updates as more information becomes available.

    Thanks for bearing with us.

  • Identified
    UTC
    Identified

    We have identified the cause of the issue are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We’re currently experiencing an issue with submitting some Medicare and DVA (AU) claims, which trigger an error message "Invalid string: the minimum length must be at least 8 (got only xx)."
    Our team is investigating and working to restore full service as quickly as possible.

    We’ll provide another update as soon as new information becomes available.

    Thank you for your patience and understanding.

May 2025

Partial system outage affecting some users
  • Resolved
    UTC
    Resolved

    We experienced a DNS issue earlier, which has now been identified and resolved to prevent future occurrences. If you're still having trouble accessing the site, please refresh your browser or try again shortly or try clearing the DNS cache on your device [https://au.siteground.com/kb/clear-dns-cache-in-windows/]. Thank you for your patience!

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have identified the issue are continuing to work on a fix for this incident.

  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Investigating
    UTC
    Investigating

    We’re currently experiencing a partial outage affecting access to Zanda.
    Our team is investigating and working to restore full service as quickly as possible.

    Impact:
    Some users are not able to access the Zanda application, or are experiencing delays accessing the site. This currently only seems to be affecting some users.

    Next Update:
    We’ll provide another update as new information becomes available.

    Thank you for your patience and understanding.

Calendar Screen is Displaying Blank
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Calendar Screen Showing Blank + Intermittant System Slowness
  • Resolved
    UTC
    Resolved

    The calendar screen is able to be loaded as expected without any issues.

    We are continuing to investigate the issue causing intermittent system slowness as a high priority, however the impact of this should be minimal during this time.

    Thank you for your patience!

  • Investigating
    UTC
    Investigating

    We’re currently experiencing a partial outage affecting Calendar View as of ~3:45pm AEST - we have customers reporting that it is appearing blank.

    We have also been investigating intermittent system slowness affecting users throughout the day. The root cause of the slowness has not yet been identified, however we are managing this as best we can and mitigating the effect on users as our highest priority in the meantime.


    Our team is investigating and working to restore full service as quickly as possible. We will keep you updated as we know more. Thanks for bearing with us!

Calendar Appearing Blank
  • Resolved
    UTC
    Resolved

     The issue affecting the Calendar Loading has now been resolved.
    All systems are operating normally. Thank you for your patience with this!

  • Update
    UTC
    Update

    We’re currently experiencing a partial outage affecting Calendar View - we have customers reporting that it is appearing blank.
    Our team is investigating and working to restore full service as quickly as possible.

    We will keep you updated as we know more. Thanks for bearing with us!

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

May 2025 to Jul 2025

Next