Zanda (formerly Power Diary) - Notice history

Dear users, this incident has been resolved. We thank you for your patience while we have been working on this. If you have any questions, please reach out to our support team at support@zandahealth.com

We are continuing to work on a fix for this incident at a high priority, and appreciate your continued patience during this time.

We’re pleased to inform you that all previously delayed SMS and auto-reminder messages from 18/11 have now been successfully delivered.

We sincerely apologise for any inconvenience caused by this issue and want to assure you that:

• No extra charges will be incurred for any duplicate or delayed messages. Any overcharges that may have occurred will be automatically credited to your accounts.

Thank you for your patience and understanding as we worked to resolve this matter.

All delayed SMS have now been processed and sent.

UPDATE 19th of November: We have identified that a large portion of the delayed SMS messages have still not gone out as we'd hoped. We are looking into this again and will have these resent later today.

Please note that all SMS messages sent after 10:22am AEDT have not been affected and will have been sent as expected.

We implemented a fix and are currently monitoring the result. The restarting of the servers has been cancelled.

We implemented a fix and are currently monitoring the result. The restarting of the servers has been postponed.

Dear users, to resolve the ongoing slowness and performance issues, we will be restarting our servers shortly (at approximately 12:45 PM, AEDT). During this time, Power Diary will be temporarily offline. We expect the outage to be brief, and once the restart is complete, performance should return to normal. We appreciate your understanding and patience as we work to fully restore service.

Dear users, the cause of the issue have been identified and the engineering team are implementing the fix to it. Thank you for your patience while we are working on the resolution.

Dear users, we want to confirm that our engineering team is actively addressing this issue with the highest priority to restore full functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

We have refreshed a number of internal caches, resulting in a marked improvement in observable performance and monitored performance metrics. We are continuing to monitor this to confirm the issue has been resolved.

This incident has been resolved. Telehealth Lite links should be working as expected now. We apologise for the inconvenience.

While we are investigating this issue, please use the Zoom Telehealth Pro platform which is currently available for free to all users. Here is how to switch our calls to Telehealth Pro:
1. Enable Telehealth Pro in Settings > Communication > Communication Options.
2. On the calendar screen, click your Telehealth appointments to open their appointment panel.
3. Turn on the Telehealth switch, save the appointment.
4. Click 'Copy Link' to copy and send the meeting URL to the client(s)
5. Click 'Start' to start the session as a practitioner.
6. If you do not have the Zoom App installed on your device, start the meeting in browser. Your clients will also be able to join the meeting in browser, if they do not have the Zoom App available on their devices.

This incident has been resolved. We will continue to monitor the system closely.