Notice history

Resolved28 February, 2024 at 6:00 PMUTC
This incident has been resolved.
Identified28 February, 2024 at 3:50 PMUTC
Our engineers have been able to identify the root cause of this issue, and a fix is being prepared.
We expect this to be rolled out in ~90 min.
Investigating28 February, 2024 at 2:30 PMUTC
We are investigating issues when attempting to access patients' Online Forms and Admin-type Forms. You may experience error messages and not be able to see any right now.
Similarly, patients' attempting to complete Online Forms will get stuck on the 'Processing' state, and so are unable to submit them at this time.
We will update this page with further information as soon as possible, and appreciate your patience during this time.

Update28 February, 2024 at 11:28 AMUTC
This incident has been resolved. We apologise for the issue. We have identied the underlying cause of this incident and have made a change to prevent this occuring again.
Resolved28 February, 2024 at 11:27 AMUTC
This incident has been resolved.
Identified28 February, 2024 at 11:23 AMUTC
We have identified the issue. We expect to have it resolved within a few minutes. Apologies for the difficulties this is causing.
Investigating28 February, 2024 at 11:05 AMUTC
We are currently investigating this incident.

12:13pm AEDT - The issue has now been resolved. Again apologise for the hassle this has caused. For the changes to take effect you may need to logout and in again, and clear your browser cache. If you are experiencing any further difficulties please let us know via support@powerdiary.com.
11:19am AEDT - We have developed a fix for this issue. It is currently being tested and then will be deployed. ETA for resolution is approximtely 1 hour (12:20pm AEDT).
10:55am AEDT - We have identified that the functionality issues being experienced are linked to session packs and a fix is being worked on.
We've had some reports of some functionality not working as expected this morning. Our Engineering Team are investigating this as top priority. Please email us at support@powerdiary.com if you are experiencing any issues this morning, with as much detail as possible. Thank you for your patience with this.
23 February, 2024 at 11:15 PMUTC

Resolved20 February, 2024 at 3:40 AMUTC
This incident has been resolved.
Identified20 February, 2024 at 3:30 AMUTC
We are aware of the system slowness or 504 Gateway Time-out experienced by some users and are investigating the issue. We apologise for the inconvenience.

All systems operational