Delays to SMS reminders and email delivery (Microsoft 365 outage)
- Identified · UTC
Microsoft is currently experiencing a global Microsoft 365 outage, which is affecting email delivery for many businesses worldwide.
What this means for Zanda customers:
SMS reminders are sending, but more slowly than usual. They're not failing - you may just see some showing as Pending for longer than normal. They'll continue to go out as the queue clears.
Emails sent through an Outlook or Microsoft 365 mail server connected to Zanda may be delayed or fail until Microsoft resolves the issue.
Emails sent to clients with Outlook, Hotmail or Live addresses may also be delayed, even if you use Zanda's default mail server.
You don't need to resend your SMS reminders. For emails, you can check the status of anything you've sent in the client's Communication Activity, and resend any that have failed once Microsoft's services are back to normal.
This is a Microsoft issue rather than a Zanda one, but we're monitoring it closely and will update this page as things change. Thanks for your patience - and if you need a hand, our team is here to help.