Issues With Scheduled Automations & Reminders
Resolved
- Update · UTC
Resolution
The infrastructure issue was identified and resolved by 4:00 PM AEST on April 13. All automation and reminder services returned to normal operation following the fix.
Current Status
Fully Resolved - All systems are operating normally. Automations and reminders are processing as expected.
- Resolved · UTC
Incident Summary
On April 13, 2026, between approximately 12:00 PM and 4:00 PM AEST, we experienced an infrastructure issue that prevented scheduled automations and reminders from being sent as expected. This issue affected practices on our AU/Global Infrastructure.