Reports of system slowness and inaccessibility for some users
Affected
- Resolved · UTC
We implemented a fix and are currently monitoring the result. The restarting of the servers has been cancelled.
- Monitoring · UTC
We implemented a fix and are currently monitoring the result. The restarting of the servers has been postponed.
- Update · UTC
Dear users, to resolve the ongoing slowness and performance issues, we will be restarting our servers shortly (at approximately 12:45 PM, AEDT). During this time, Power Diary will be temporarily offline. We expect the outage to be brief, and once the restart is complete, performance should return to normal. We appreciate your understanding and patience as we work to fully restore service.
- Update · UTC
Dear users, the cause of the issue have been identified and the engineering team are implementing the fix to it. Thank you for your patience while we are working on the resolution.
- Identified · UTC
Dear users, we want to confirm that our engineering team is actively addressing this issue with the highest priority to restore full functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
- Investigating · UTC
We are aware of reports of system slowness as well as system inaccessibility for some users accessing the Australian infrastructure for our main application. We are currently investigating this as a priority.