Zanda - Medicare (AUS) Issues with validating client details and populating claimant details – Incident details

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Medicare (AUS) Issues with validating client details and populating claimant details

Resolved1 hour 40 minutes

Affected

AU/Global Infrastructure

Degraded performance from 12:19 AM to 12:47 AM, Operational from 12:47 AM to 2:00 AM

AU/Global - Clinic App

Degraded performance from 12:19 AM to 12:47 AM, Operational from 12:47 AM to 2:00 AM

  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Dear users, the validation error has been successfully resolved.

    We are still getting some reports of claimant details not fully populating, and the engineering team are investigating this. We apologise for the inconvenience and thank you for your patience.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    The issue has been identified. The engineering team are deploying a fix.

  • InvestigatingUTC

    We are aware of the following issues that affect some of our users:
    - Claimant Details do not populate on Medicare Claiming page;
    - "FBTOAU203E The client identifier could not be found" error when validating client details or submitting a claim.
    We are currently investigating these issues. We apologise for the inconvenience.