Zanda - Users are unable to switch to child accounts from a parent account. – Incident details

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Users are unable to switch to child accounts from a parent account.

Resolved2 hours 47 minutes

Affected

  • ResolvedUTC

    This incident has been resolved. We apologise for the inconvenience and thank you for your patience.

  • IdentifiedUTC

    The cause of the issue has been identified and the engineering team are preparing a fix. Thank you for your patience.

  • InvestigatingUTC

    We have identified an issue where users are currently unable to swap into connected child accounts from the parent account.
    Our team is investigating this as a matter of top priority, and aim to resolve it as quickly as possible.

    Thank you for your patience and understanding. We will provide further updates as soon as we have more information.