Zanda - User receiving 'device not active' when processing Medicare claims – Incident details

All systems operational

Show current status

User receiving 'device not active' when processing Medicare claims

Resolved8 hours 5 minutes

Affected

AU/Global Infrastructure

Major outage from 3:30 PM to 11:35 PM

AU/Global - Clinic App

Major outage from 3:30 PM to 11:35 PM

  • ResolvedUTC

    This issue is now be resolved and Medicare claims should be being submitted to Medicare correctly as expected. Thank you for your patience.

  • InvestigatingUTC
    We are currently investigating this incident.