Zanda - Notice history

Incident Summary

On April 13, 2026, between approximately 12:00 PM and 4:00 PM AEST, we experienced an infrastructure issue that prevented scheduled automations and reminders from being sent as expected. This issue affected practices on our AU/Global Infrastructure.

23th of March - 3:00pm AEDT
This issue is resolved. For any reminders which were missed, they’ll be sent at 4pm local time. Our sincere apologies for the inconvenience, and thanks so much for your understanding.

We have experienced delays affecting some appointment reminders scheduled to send after 3:00am AEDT / 2:00am AEST on 13th March (4:00pm UTC 12th March), which has caused these reminders to not send at their expected time.

These reminders will instead be sent in the next scheduled reminder batch for your account, which will occur between either 4:00pm–5:00pm or 9:00am–10:00am, depending on which of these times is next for your time zone.

Please be assured no reminders have been cancelled or lost and that these will still be sent. All reminders prior to the stated times above have sent as expected.