Zanda (formerly Power Diary) - Notice history

We have been made aware of a scheduled outage affecting Medicare services. This outage is not caused by Zanda and is due to scheduled maintenance by Medicare.

You may experience disruptions when accessing Medicare-related features during this time. For more information and updates, please refer to Medicare's official notice here: Medicare Online Account.

We appreciate your understanding and encourage you to reach out if you have any questions or concerns.

We are aware of an issue where a small number of affected accounts aren't able to access their Telehealth Zoom Pro calls and instead see the error "ERR_TOO_MANY_REDIRECTS" or similar. We are investigating the cause of the issue to resolve this as soon as possible, and we do apologise for the inconvenience in the meantime for affected users.

The issue currently seems to affect all Telehealth Zoom Pro calls on an affected account, however users can try creating a new appointment with the same date and time for clients to create a new call link and try accessing Telehealth Zoom on the new link, or use Telehealth Lite with clients in the meantime as a workaround in-app (see: https://support.zandahealth.com/getting-started-with-telehealth-lite).

If this wouldn't be suitable, users may need to run calls via their own Zoom account or another external service until this is resolved.

Please keep an eye on the status page for any updates.