Zanda - Notice history

All systems operational

Operational

AU/Global - Clinic App - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.93%Jun · 99.83%

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Apr 2025
May 2025
Jun 2025

AU/Global - Client Portal - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

AU - Communications - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025
Operational

US - Clinic App - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.98%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

US - Client Portal - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.98%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025
Operational

UK - Clinic App - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

UK - Client Portal - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Users unable to change in their linked Zanda accounts
  • Resolved
    Resolved
    The issue affecting changing to linked Zanda profiles has now been resolved. All systems are operating normally. Thanks again for your patience throughout.
  • Update
    Update

    We have prepared the fix and it will be published shortly. Thank you for your patience.

  • Identified
    Identified

    We’re aware if an issue with users not being able to change in their linked Zanda accounts.

    Our team is investigating and working to restore full service as quickly as possible.

    Thank you for your patience and understanding.

Some Medicare and DVA (AU) claims trigger an error message "Invalid string: the minimum length must be at least 8 (got only xx)."
  • Resolved
    Resolved
    **RESOLVED:** Medicare and DVA Claiming Issue "Invalid string: the minimum length must be at least 8 (got only 0)". This incident has been resolved as of 3:25PM, AEST. All claiming is operating normally. Thanks again for your patience throughout.
  • Update
    Update

    Our team has identified the cause of the issue and what changes need to be made to resolve the issue, and are working to get those changes out as soon as possible. Thank you everyone for your patience.

  • Update
    Update

    Title: Update – Medicare & DVA Claiming Issues

    There are no significant changes to report at this stage, but our team is continuing to work on the issue with high priority.

    We’re monitoring the situation closely and will provide updates as more information becomes available.

    Thanks for bearing with us.

  • Identified
    Identified

    We have identified the cause of the issue are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We’re currently experiencing an issue with submitting some Medicare and DVA (AU) claims, which trigger an error message "Invalid string: the minimum length must be at least 8 (got only xx)."
    Our team is investigating and working to restore full service as quickly as possible.

    We’ll provide another update as soon as new information becomes available.

    Thank you for your patience and understanding.

May 2025

Partial system outage affecting some users
  • Resolved
    Resolved

    We experienced a DNS issue earlier, which has now been identified and resolved to prevent future occurrences. If you're still having trouble accessing the site, please refresh your browser or try again shortly or try clearing the DNS cache on your device [https://au.siteground.com/kb/clear-dns-cache-in-windows/]. Thank you for your patience!

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue are continuing to work on a fix for this incident.

  • Update
    Update
    We are currently investigating this incident.
  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    We’re currently experiencing a partial outage affecting access to Zanda.
    Our team is investigating and working to restore full service as quickly as possible.

    Impact:
    Some users are not able to access the Zanda application, or are experiencing delays accessing the site. This currently only seems to be affecting some users.

    Next Update:
    We’ll provide another update as new information becomes available.

    Thank you for your patience and understanding.

Calendar Screen is Displaying Blank
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Calendar Screen Showing Blank + Intermittant System Slowness
  • Resolved
    Resolved

    The calendar screen is able to be loaded as expected without any issues.

    We are continuing to investigate the issue causing intermittent system slowness as a high priority, however the impact of this should be minimal during this time.

    Thank you for your patience!

  • Investigating
    Investigating

    We’re currently experiencing a partial outage affecting Calendar View as of ~3:45pm AEST - we have customers reporting that it is appearing blank.

    We have also been investigating intermittent system slowness affecting users throughout the day. The root cause of the slowness has not yet been identified, however we are managing this as best we can and mitigating the effect on users as our highest priority in the meantime.


    Our team is investigating and working to restore full service as quickly as possible. We will keep you updated as we know more. Thanks for bearing with us!

Calendar Appearing Blank
  • Resolved
    Resolved

     The issue affecting the Calendar Loading has now been resolved.
    All systems are operating normally. Thank you for your patience with this!

  • Update
    Update

    We’re currently experiencing a partial outage affecting Calendar View - we have customers reporting that it is appearing blank.
    Our team is investigating and working to restore full service as quickly as possible.

    We will keep you updated as we know more. Thanks for bearing with us!

  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2025

Issues Sending Emails
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing issues with email sending due to a problem with our messaging host. This may affect confirmations, reminders, and other email-based communications.

    Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as we have them.

    Thank you!

We are currently experiencing an issue with PDF generation for all reports, which is impacting all users.
  • Resolved
    Resolved

    This incident has been resolved. Apologies for any inconvenience this has caused

  • Identified
    Identified

    Our team has determined the underlying cause of the issue and will be deploying the necessary fix shortly.

Scheduled Invoices Maintenance, 4:00 PM UTC
  • Completed
    03 April, 2025 at 4:21 PM
    Completed
    03 April, 2025 at 4:21 PM

    We are pleased to report that the maintenance has completed 45-minutes ahead of schedule!

    Some users may have encountered that their Calendar did not load as expected - this was an unexpected yet temporary issue caused by the maintenance. Please refresh and try again, or reach out to support@zandahealth.com. We apologise for any inconvenience caused.

  • In progress
    03 April, 2025 at 4:00 PM
    In progress
    03 April, 2025 at 4:00 PM
    Maintenance is now in progress
  • Planned
    03 April, 2025 at 4:00 PM
    Planned
    03 April, 2025 at 4:00 PM

    We will be performing some database maintenance at the time stated above. During this time, you will not be able to read, edit nor create patient invoices inside your Zanda account. Your associated Client Portal will also be unable to create invoices on your behalf, but the appointments should still be created.

    The expected duration is 60 minutes, and we will post updates here as we proceed.

    Thank you for your understanding; it's important that we apply improvements, and some of them can't be done whilst invoicing data is being accessed.

    We sincerely apologise for any inconvenience this may cause.

    Updates will be posted here whilst it's underway

Apr 2025 to Jun 2025

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