Zanda - Notice history

All systems operational

Operational

AU/Global - Clinic App - Operational

100% - uptime
Mar 2025 · 99.90%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

AU/Global - Client Portal - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

AU - Communications - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025
Operational

US - Clinic App - Operational

100% - uptime
Mar 2025 · 99.90%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

US - Client Portal - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025
Operational

UK - Clinic App - Operational

100% - uptime
Mar 2025 · 99.90%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

UK - Client Portal - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Notice history

May 2025

No notices reported this month

Apr 2025

Issues Sending Emails
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing issues with email sending due to a problem with our messaging host. This may affect confirmations, reminders, and other email-based communications.

    Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as we have them.

    Thank you!

We are currently experiencing an issue with PDF generation for all reports, which is impacting all users.
  • Resolved
    Resolved

    This incident has been resolved. Apologies for any inconvenience this has caused

  • Identified
    Identified

    Our team has determined the underlying cause of the issue and will be deploying the necessary fix shortly.

Scheduled Invoices Maintenance, 4:00 PM UTC
  • Completed
    03 April, 2025 at 4:21 PM
    Completed
    03 April, 2025 at 4:21 PM

    We are pleased to report that the maintenance has completed 45-minutes ahead of schedule!

    Some users may have encountered that their Calendar did not load as expected - this was an unexpected yet temporary issue caused by the maintenance. Please refresh and try again, or reach out to support@zandahealth.com. We apologise for any inconvenience caused.

  • In progress
    03 April, 2025 at 4:00 PM
    In progress
    03 April, 2025 at 4:00 PM
    Maintenance is now in progress
  • Planned
    03 April, 2025 at 4:00 PM
    Planned
    03 April, 2025 at 4:00 PM

    We will be performing some database maintenance at the time stated above. During this time, you will not be able to read, edit nor create patient invoices inside your Zanda account. Your associated Client Portal will also be unable to create invoices on your behalf, but the appointments should still be created.

    The expected duration is 60 minutes, and we will post updates here as we proceed.

    Thank you for your understanding; it's important that we apply improvements, and some of them can't be done whilst invoicing data is being accessed.

    We sincerely apologise for any inconvenience this may cause.

    Updates will be posted here whilst it's underway

Mar 2025

US and UK - Email and SMS messages PENDING and do not send
  • Resolved
    Resolved

    This incident has been resolved. All pending messages should now be sent as expected.

  • Investigating
    Investigating

    We are currently investigating an incident with Email and SMS messages staying in Pending status.

UK: Emails and SMS messages not sending from the system and showing errors
  • Resolved
    Resolved

    This issue has been resolved.

  • Investigating
    Investigating

    We are aware of an ongoing incident where users hosted at uk.zandahealth.com are being shown a "This email address/mobile number is invalid or missing. Please update the details and try again." when trying to send messages to clients in-app.

    This is being investigated urgently at the highest priority and we apologise for the inconvience caused.

Emails and SMS messages not sending from the system and showing errors
  • Update
    Update

    This issue has been resolved and client messaging should be back up and running as normal. Thank you for your patience.

  • Resolved
    Resolved

    Issue resolved!

Users unable to save letters and export
  • Update
    Update

    This issue has been resolved.

  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    This incident has been resolved. We appreciate your patience and apologise for the inconvience caused during this time.

  • Identified
    Identified

    The aforementioned fix provided for this issue was reverted back due to unforseen complications.

    We are continuing to work on a fix for this incident and apologise for the inconvience caused during this time.

  • Resolved
    Resolved

    This issue has been resolved and Letters can now be saved and sent as expected.

  • Investigating
    Investigating
    We are currently investigating this incident.

Mar 2025 to May 2025

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