Zanda - Notice history

All systems operational

Operational

AU/Global - Clinic App - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

AU/Global - Client Portal - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

AU - Communications - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025
Operational

US - Clinic App - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 99.91%

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Sep 2025
Oct 2025
Nov 2025

US - Client Portal - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 99.91%

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Sep 2025
Oct 2025
Nov 2025
Operational

UK - Clinic App - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

UK - Client Portal - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

Service Interruption (US Region)
  • Resolved
    Resolved

    Earlier today, some users in the United States experienced an error when accessing Zanda. Our engineering team identified the cause and implemented a fix.

    This issue has now been fully resolved, and all services are operating normally.

    We appreciate your patience and understanding while our team worked to restore access as quickly as possible.

  • Identified
    Identified

    We’re currently experiencing an issue affecting access to the Zanda webpage in the United States, resulting in a 503 error. Our engineering team has identified the cause and is working on a resolution as a top priority.

    We’ll share an update as soon as service is fully restored. We sincerely apologize for the disruption and appreciate your patience.

System Performance (Slowness Reports)
  • Resolved
    Resolved

    ISSUE RESOLVED
    November 3rd, 2025: 11:06AM AEDT
    The development team has implemented the fix and the issue appears to have been resolved. The team will continue to minor performance. We appreciate your continued patience.

  • Identified
    Identified

    November 3rd, 2025: 10:36AM AEDT
    We are aware some customers may be experiencing intermittent slowness. We’ve found the underlying cause and are actively implementing a fix. This issue is expected to be resolved shortly. We’ll post an update once performance is fully restored. Thank you for your patience with this.

Oct 2025

Calendar - Issues with Appointments, Invoices, and Payments
  • Resolved
    Resolved

    The earlier issue affecting appointments, invoices, and payments has now been resolved.

    Users should once again be able to:

    • Add and manage appointments normally

    • View and send invoices

    • Add items and payment information without issue

    Our engineering team has confirmed that all affected systems are functioning as expected.

    If you continue to experience any unusual behaviour, please refresh your browser and try again, or contact our support team so we can assist further.

    Thank you for your patience while this was being fixed.

  • Investigating
    Investigating

    We’re currently investigating a system issue affecting several areas in Zanda, including:

    • Booking new appointments

    • Sending invoices or viewing invoice details

    • Adding payment information

    Our engineering team is actively looking into this as a priority. We’ll provide an update as soon as more information becomes available.

    We sincerely apologise for the disruption and appreciate your patience while we work to restore full functionality.

Zoom Telehealth Connectivity Issues
  • Update
    Update

    We’re pleased to confirm that the earlier connectivity issues affecting Zoom Telehealth sessions within Zanda have now been fully resolved.

    The issue was caused by a temporary Amazon Web Services (AWS) outage impacting Zoom’s infrastructure. AWS has confirmed full service restoration, and all telehealth functions in Zanda are now operating normally.

    Thank you for your patience while this was being resolved.

  • Resolved
    Resolved

    The earlier connectivity issues affecting Zoom Telehealth sessions due to the Amazon Web Services (AWS) outage have now been mostly resolved. Users should now be able to start and join Zoom Telehealth sessions from within Zanda as normal.

    We’ll continue to monitor the situation. Thank you for your patience and understanding.

  • Monitoring
    Monitoring

    We’re aware that some users may be experiencing issues when starting Zoom Telehealth sessions from within Zanda. This is due to a widespread Amazon Web Services (AWS) outage currently impacting Zoom’s infrastructure. As this is an external issue, it may cause intermittent failures when launching or joining telehealth sessions.

    We’re actively monitoring the situation and will update you once Zoom confirms service restoration. You can monitor Zoom’s progress and updates directly via their status page here as well: https://status.zoom.us.

    Thank you for your patience and understanding.

Performance Degradation – System Slowness
  • Resolved
    Resolved

    We have confirmed the issue has been resolved and the system is up and running again as expected for all users.

    If you are still experiencing any issues, please try logging out and back in to the platform, or get in touch with our support team for further assistance.

  • Monitoring
    Monitoring

    System performance seems to have stabilised and users should be able to access the platform again as normal, however we are still keeping a close eye on this, and will continue monitoring this throughout the rest of the day.

  • Investigating
    Investigating

    We’re seeing slower-than-usual response times and intermittent performance issues affecting the site and users' ability to access the app.
    Our team is actively investigating and working on improvements as a high priority.

Performance Degradation – System Slowness (AU)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We’ve implemented several changes that are improving overall platform stability, and users should start to see gradual performance improvements still with some minor delays.

    Clearing your browser cache may also help in some cases (see: https://support.zandahealth.com/clearing-your-cache-cookies-and-history).

    We’ll share another update once the underlying issue has been fully addressed. Thanks for your continued patience.

  • Update
    Update

    There are no significant changes to report at this stage, but our team is continuing to work on the issue with priority.
    We’re monitoring the situation closely and will provide updates as more information becomes available.

  • Investigating
    Investigating

    We’re seeing slower-than-usual response times and intermittent performance issues affecting the system.
    Our team is actively investigating and working to resolve the issue.

    We will share updates as they become available or when the system is back up and running as normal.

Sep 2025

No notices reported this month

Sep 2025 to Nov 2025

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