Zanda - Notice history

Our SMS delivery partner is not delivering SMS replies from UK mobile numbers into Power Diary. This affects the ability to automatically change appointment statuses based on patient replies, and the Messaging panel will not show replies to outgoing messages.

We will update this page with further information as soon as we get it from our SMS delivery partner. We appreciate your patience during this time.

We have had several reports of clients not being able to see or hear the practitioner in Telehealth Plus+ session, and have been able to replicate this issue as well. We are investigating the cause and are looking to get this resolved as soon as possible.

In the meantime we would suggest either using our Telehealth Lite service where applicable, this service is still working as expected, or utilise another Teleconferencing service for group appointments until this is fixed.

We will update this page with further information as soon as possible, and appreciate your patience during this time.

28 March 2024 09:50 AM AEDT: This issue has been resolved. Thank you for your patience.

We are aware of an issue with the client tasks list not loading. The engineering team are investigating. We will keep you informed and we apologise for any inconvenience this may cause.

This has now been resolved.

The slowdown was due to an update that needed to be deployed. Performance slowed while it was being deployed, We apologise for any inconvenience.

We have identified that in certain instances, a message sent via the Bulk Send feature may be sent to the same recipients more than once if there is an exception . We're currently working on a resolution. We apologize for any inconvenience this may have caused.

We have identified an issue where online forms that contain file upload fields open as a blank page to clients. We are currently working on a fix. We apologise for any inconvenience this might have caused you and your clients.

We are investigating issues when attempting to access patients' Online Forms and Admin-type Forms. You may experience error messages and not be able to see any right now.

Similarly, patients' attempting to complete Online Forms will get stuck on the 'Processing' state, and so are unable to submit them at this time.

We will update this page with further information as soon as possible, and appreciate your patience during this time.

23/02/2024 10:15 AEDT The issue has been resolved and we are closely monitoring the system performance. We apologise for the inconveniences you might have experienced and thank you for your patience and understanding.

23/02/2024 10:00 AEDT Our team are continuing to investigate this issue. It is proving difficult to isolate. We apologise for the inconvenience this is causing you and your clients. We understand how disruptive it is to the running of your practice to experience an issue like this and please be assured we are doing everything we can to get it resolved as quickly as possible.

23/02/2024 09:25 AEDT The engineers are investigating the cause of the error and we will be notifying our users of the outcome.

23/02/2024 08:50 AEDT The engineers are investigating the cause of the error and we will be notifying our users of the outcome.

23/02/2024 08:15 AEDT Our teams are aware that some users are receiving an error on the page after login and are investigating the root cause. In many cases, clearing your browser cache and cookies or refreshing the page will help to clear this error. We apologise for the inconvenience.

We are aware of the system slowness or 504 Gateway Time-out experienced by some users and are investigating the issue. We apologise for the inconvenience.