Notice history

Resolved
15 October, 2025 at 3:38 AM
Resolved
15 October, 2025 at 3:38 AM
We have confirmed the issue has been resolved and the system is up and running again as expected for all users.
If you are still experiencing any issues, please try logging out and back in to the platform, or get in touch with our support team for further assistance.
Monitoring
15 October, 2025 at 3:28 AM
Monitoring
15 October, 2025 at 3:28 AM
System performance seems to have stabilised and users should be able to access the platform again as normal, however we are still keeping a close eye on this, and will continue monitoring this throughout the rest of the day.
Investigating
15 October, 2025 at 3:09 AM
Investigating
15 October, 2025 at 3:09 AM
We’re seeing slower-than-usual response times and intermittent performance issues affecting the site and users' ability to access the app.
Our team is actively investigating and working on improvements as a high priority.

Resolved
07 October, 2025 at 8:10 AM
Resolved
07 October, 2025 at 8:10 AM
This incident has been resolved.
Monitoring
07 October, 2025 at 5:52 AM
Monitoring
07 October, 2025 at 5:52 AM
We’ve implemented several changes that are improving overall platform stability, and users should start to see gradual performance improvements still with some minor delays.
Clearing your browser cache may also help in some cases (see: https://support.zandahealth.com/clearing-your-cache-cookies-and-history).
We’ll share another update once the underlying issue has been fully addressed. Thanks for your continued patience.
Update
07 October, 2025 at 4:59 AM
Update
07 October, 2025 at 4:59 AM
There are no significant changes to report at this stage, but our team is continuing to work on the issue with priority.
We’re monitoring the situation closely and will provide updates as more information becomes available.
Investigating
07 October, 2025 at 4:22 AM
Investigating
07 October, 2025 at 4:22 AM
We’re seeing slower-than-usual response times and intermittent performance issues affecting the system.
Our team is actively investigating and working to resolve the issue.
We will share updates as they become available or when the system is back up and running as normal.

No notices reported this month

Resolved
13 August, 2025 at 2:17 AM
Resolved
13 August, 2025 at 2:17 AM
RESOLVED

The issue affecting BizzyAI: Scribe has now been resolved as of 12:15PM AEST. The feature is now operating normally and you should be able to transcribe sessions without producing an error.
Thanks again for your patience throughout.
Investigating
13 August, 2025 at 12:26 AM
Investigating
13 August, 2025 at 12:26 AM
We are currently aware of an issue preventing users from being able to transcribe sessions with the BizzyAI: Scribe tool showing an error. Our team is looking into this as a high priority, and we hope to have this resolved soon. Thank you for your patience in the meantime. We will post further updates here to let users know when this is resolved or when there's a significant update on our progress.

Zanda - Notice history