Zanda - AU/Global - Delays with scheduled appointment reminders – Incident details

All systems operational

AU/Global - Delays with scheduled appointment reminders

Resolved
Operational
Started 3 days agoLasted less than a minute

Affected

AU/Global Infrastructure

Operational from 11:48 PM to 11:48 PM

AU - Communications

Operational from 11:48 PM to 11:48 PM

Updates
  • Resolved
    Resolved

    We have experienced delays affecting some appointment reminders scheduled to send after 3:00am AEDT / 2:00am AEST on 13th March (4:00pm UTC 12th March), which has caused these reminders to not send at their expected time.

    These reminders will instead be sent in the next scheduled reminder batch for your account, which will occur between either 4:00pm–5:00pm or 9:00am–10:00am, depending on which of these times is next for your time zone.

    Please be assured no reminders have been cancelled or lost and that these will still be sent. All reminders prior to the stated times above have sent as expected.