Bug Affecting Addition of New Referrers - Incident details - Zanda - Status

Bug Affecting Addition of New Referrers

Resolved

Operational

Started over 1 year ago22 January, 2025Lasted 1 day9:07 AM23 January, 20251:24 PMUTC

Affected

AU/Global Infrastructure

AU/Global - Clinic App

US Infrastructure

US - Clinic App

UK Infrastructure

UK - Clinic App

Updates

Resolved
23 January, 2025 at 1:24 PMUTC
Resolved
23 January, 2025 at 1:24 PMUTC
The "add a new referrer" button on client profile is now working as expected
Thanks for your patience with this!
Update
22 January, 2025 at 9:38 AMUTC
Update
22 January, 2025 at 9:38 AMUTC
We are continuing to work on a fix for this incident.
In the interim, you can create new referrer profiles via People > Add
If you don't have the relevant user permissions to do this, please speak to the master user of your account, who should be able to assist.
Identified
22 January, 2025 at 9:07 AMUTC
Identified
22 January, 2025 at 9:07 AMUTC
We have identified a bug affecting the ability to add new referrers within the system. Our team is actively working on a fix, and resolving this issue is a priority. We expect to have it resolved within the next day or so.
We’ll continue to provide updates as we know more. We appreciate your patience and understanding while we work to resolve this.
Thank you for your continued support.