'Upload Files' Feature Not Working in Admin & Clinical Notes

Resolved

Operational

Started over 1 year ago11 December, 2024Lasted 2 days11:06 PM13 December, 202410:10 PMUTC

Affected

AU/Global Infrastructure

AU/Global - Clinic App

US Infrastructure

US - Clinic App

UK Infrastructure

UK - Clinic App

Updates

Resolved
13 December, 2024 at 10:10 PMUTC
Resolved
13 December, 2024 at 10:10 PMUTC
Dear users, this incident has been resolved. We thank you for your patience while we have been working on this. If you have any questions, please reach out to our support team at support@zandahealth.com
Update
12 December, 2024 at 11:22 AMUTC
Update
12 December, 2024 at 11:22 AMUTC
We are continuing to work on a fix for this incident at a high priority, and appreciate your continued patience during this time.
Identified
11 December, 2024 at 11:06 PMUTC
Identified
11 December, 2024 at 11:06 PMUTC
We are currently experiencing an issue with the 'Upload Files' feature in Admin and Clinical Notes. Users may be unable to upload files as expected. Our engineering team has identified the cause of the problem and is actively working on a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue.

Zanda - 'Upload Files' Feature Not Working in Admin & Clinical Notes – Incident details