Zanda (formerly Power Diary) - User receiving 'device not active' when processing Medicare claims – Incident details

All systems operational

User receiving 'device not active' when processing Medicare claims

Resolved
Operational
Started 9 months agoLasted about 8 hours

Affected

AU/Global Infrastructure

Major outage from 3:30 PM to 11:35 PM

AU/Global - Main Application

Major outage from 3:30 PM to 11:35 PM

Updates
  • Resolved
    Resolved

    This issue is now be resolved and Medicare claims should be being submitted to Medicare correctly as expected. Thank you for your patience.

  • Investigating
    Investigating
    We are currently investigating this incident.