User receiving 'device not active' when processing Medicare claims

Resolved

Operational

Started about 2 years ago28 April, 2024Lasted about 8 hours3:3011:35 PMUTC

Affected

AU/Global Infrastructure

AU/Global - Clinic App

Updates

Resolved
28 April, 2024 at 11:35 PMUTC
Resolved
28 April, 2024 at 11:35 PMUTC
This issue is now be resolved and Medicare claims should be being submitted to Medicare correctly as expected. Thank you for your patience.
Investigating
28 April, 2024 at 3:30 PMUTC
Investigating
28 April, 2024 at 3:30 PMUTC
We are currently investigating this incident.

Zanda - User receiving 'device not active' when processing Medicare claims – Incident details