Zanda - Bulk Send / Marketing Campaigns May Send Multiple Times to Same Recipients – Incident details

All systems operational

Bulk Send / Marketing Campaigns May Send Multiple Times to Same Recipients

Resolved
Operational
Started over 2 years agoLasted less than a minute

Affected

AU/Global Infrastructure

Operational from 1:03 AM to 1:03 AM

AU/Global - Clinic App

Operational from 1:03 AM to 1:03 AM

US Infrastructure

Operational from 1:03 AM to 1:03 AM

US - Clinic App

Operational from 1:03 AM to 1:03 AM

UK Infrastructure

Operational from 1:03 AM to 1:03 AM

UK - Clinic App

Operational from 1:03 AM to 1:03 AM

Updates
  • Resolved
    UTC
    Resolved

    We have identified that in certain instances, a message sent via the Bulk Send feature may be sent to the same recipients more than once if there is an exception . We're currently working on a resolution. We apologize for any inconvenience this may have caused.