Zanda - Notice history

All systems operational

Operational

AU/Global - Clinic App - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.90%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

AU/Global - Client Portal - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

AU - Communications - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
Operational

US - Clinic App - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.90%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

US - Client Portal - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
Operational

UK - Clinic App - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.90%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

UK - Client Portal - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

No notices reported this month

Mar 2025

US and UK - Email and SMS messages PENDING and do not send
  • Resolved
    Resolved

    This incident has been resolved. All pending messages should now be sent as expected.

  • Investigating
    Investigating

    We are currently investigating an incident with Email and SMS messages staying in Pending status.

UK: Emails and SMS messages not sending from the system and showing errors
  • Resolved
    Resolved

    This issue has been resolved.

  • Investigating
    Investigating

    We are aware of an ongoing incident where users hosted at uk.zandahealth.com are being shown a "This email address/mobile number is invalid or missing. Please update the details and try again." when trying to send messages to clients in-app.

    This is being investigated urgently at the highest priority and we apologise for the inconvience caused.

Emails and SMS messages not sending from the system and showing errors
  • Update
    Update

    This issue has been resolved and client messaging should be back up and running as normal. Thank you for your patience.

  • Resolved
    Resolved

    Issue resolved!

Users unable to save letters and export
  • Update
    Update

    This issue has been resolved.

  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    This incident has been resolved. We appreciate your patience and apologise for the inconvience caused during this time.

  • Identified
    Identified

    The aforementioned fix provided for this issue was reverted back due to unforseen complications.

    We are continuing to work on a fix for this incident and apologise for the inconvience caused during this time.

  • Resolved
    Resolved

    This issue has been resolved and Letters can now be saved and sent as expected.

  • Investigating
    Investigating
    We are currently investigating this incident.

Feb 2025

System slowness
  • Resolved
    Resolved

    This incident has been resolved and the system should be running as expected again.

    We are closely monitoring the system status for any further issues and investigating the root cause of the issue internally.

  • Investigating
    Investigating

    We are aware of reports of system slowness in the main application. We are currently investigating this as a priority.

Appointments list in client profiles generating internal error
  • Resolved
    Resolved

    We are aware of a bug where the Appointments list for many clients is not loading correctly and shows an internal error. This is being worked on by the development team being looked into as a high priority.

    In the meantime, you can check your appointments using the reports under Reports > Client > Appointments or Reports > Activity, or by running a data export for a specific client to download their appointments list to an Excel file. You can also check under Billing > Invoices for a specific client to get a rough appointment list for them as well.

Feb 2025 to Apr 2025

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