Zanda - Users unable to save letters and export – Incident details

All systems operational

Users unable to save letters and export

Resolved
Degraded performance
Started about 1 month agoLasted about 12 hours

Affected

AU/Global Infrastructure

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

AU/Global - Clinic App

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

US Infrastructure

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

US - Clinic App

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

UK Infrastructure

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

UK - Clinic App

Partial outage from 11:36 PM to 2:00 AM, Operational from 2:00 AM to 11:18 AM, Degraded performance from 11:18 AM to 11:27 AM, Operational from 11:27 AM to 11:35 AM

Updates
  • Update
    Update

    This issue has been resolved.

  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    This incident has been resolved. We appreciate your patience and apologise for the inconvience caused during this time.

  • Identified
    Identified

    The aforementioned fix provided for this issue was reverted back due to unforseen complications.

    We are continuing to work on a fix for this incident and apologise for the inconvience caused during this time.

  • Resolved
    Resolved

    This issue has been resolved and Letters can now be saved and sent as expected.

  • Investigating
    Investigating
    We are currently investigating this incident.