Zanda - Appointments list in client profiles generating internal error – Incident details

All systems operational

Appointments list in client profiles generating internal error

Resolved
Operational
Started about 1 month agoLasted less than a minute

Affected

AU/Global Infrastructure

Operational from 10:00 PM to 10:00 PM

AU/Global - Clinic App

Operational from 10:00 PM to 10:00 PM

US Infrastructure

Operational from 10:00 PM to 10:00 PM

US - Clinic App

Operational from 10:00 PM to 10:00 PM

UK Infrastructure

Operational from 10:00 PM to 10:00 PM

UK - Clinic App

Operational from 10:00 PM to 10:00 PM

Updates
  • Resolved
    Resolved

    We are aware of a bug where the Appointments list for many clients is not loading correctly and shows an internal error. This is being worked on by the development team being looked into as a high priority.

    In the meantime, you can check your appointments using the reports under Reports > Client > Appointments or Reports > Activity, or by running a data export for a specific client to download their appointments list to an Excel file. You can also check under Billing > Invoices for a specific client to get a rough appointment list for them as well.