Zanda - 'Upload Files' Feature Not Working in Admin & Clinical Notes – Incident details

All systems operational

'Upload Files' Feature Not Working in Admin & Clinical Notes

Resolved
Degraded performance
Started 4 months agoLasted 2 days

Affected

AU/Global Infrastructure

Degraded performance from 11:06 PM to 10:10 PM

AU/Global - Clinic App

Degraded performance from 11:06 PM to 10:10 PM

US Infrastructure

Degraded performance from 11:06 PM to 10:10 PM

US - Clinic App

Degraded performance from 11:06 PM to 10:10 PM

UK Infrastructure

Degraded performance from 11:06 PM to 10:10 PM

UK - Clinic App

Degraded performance from 11:06 PM to 10:10 PM

Updates
  • Resolved
    Resolved

    Dear users, this incident has been resolved. We thank you for your patience while we have been working on this. If you have any questions, please reach out to our support team at support@zandahealth.com

  • Update
    Update

    We are continuing to work on a fix for this incident at a high priority, and appreciate your continued patience during this time.

  • Identified
    Identified

    We are currently experiencing an issue with the 'Upload Files' feature in Admin and Clinical Notes. Users may be unable to upload files as expected. Our engineering team has identified the cause of the problem and is actively working on a solution.

    We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue.