Zanda - Performance Degradation – System Slowness (AU) – Incident details

All systems operational

Performance Degradation – System Slowness (AU)

Resolved
Degraded performance
Started 6 months agoLasted about 4 hours

Affected

AU/Global Infrastructure

Degraded performance from 4:22 AM to 4:59 AM, Operational from 4:22 AM to 8:10 AM, Degraded performance from 4:59 AM to 8:10 AM

AU/Global - Clinic App

Degraded performance from 4:22 AM to 8:10 AM

AU/Global - Client Portal

Operational from 4:22 AM to 8:10 AM

AU - Communications

Operational from 4:22 AM to 8:10 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We’ve implemented several changes that are improving overall platform stability, and users should start to see gradual performance improvements still with some minor delays.

    Clearing your browser cache may also help in some cases (see: https://support.zandahealth.com/clearing-your-cache-cookies-and-history).

    We’ll share another update once the underlying issue has been fully addressed. Thanks for your continued patience.

  • Update
    Update

    There are no significant changes to report at this stage, but our team is continuing to work on the issue with priority.
    We’re monitoring the situation closely and will provide updates as more information becomes available.

  • Investigating
    Investigating

    We’re seeing slower-than-usual response times and intermittent performance issues affecting the system.
    Our team is actively investigating and working to resolve the issue.

    We will share updates as they become available or when the system is back up and running as normal.